IT Support & Managed Services
A partner that keeps you running.
Overview
Technology should accelerate your business, not slow it down. DSX provides ongoing IT support that prevents problems before they impact your team. We monitor your systems around the clock, respond to incidents fast, and continuously optimize performance, security, and cost.
Think of us as your external IT department — one that's always on, always improving, and fully accountable.
How we work
Onboarding
we audit your current stack, document systems, and set up monitoring.
Monitoring
24/7 system health checks, uptime tracking, and automated alerts.
Incident response
rapid triage and resolution with post-mortem analysis.
Proactive maintenance
security patches, dependency updates, and performance tuning.
Reporting
monthly reports on uptime, incidents, and optimization opportunities.
Strategic reviews
quarterly sessions to align IT with your business roadmap.
FAQ
Common questions about IT Support & Managed Services.
System monitoring, incident response, security patching, backup management, performance optimization, and a dedicated point of contact. We customize packages based on your stack and SLA requirements.
Critical issues: under 1 hour. High priority: under 4 hours. Standard requests: next business day. We define SLAs upfront so expectations are clear.
Yes. We support and maintain legacy systems, third-party platforms, and inherited codebases. We start with a thorough audit so we understand the system before we touch it.
Monthly retainer based on scope — number of systems, SLA level, and hours included. No per-ticket fees, no surprises. We scale the package as your needs change.
Have a project in mind?
Tell us what you need. We'll come back with a plan that fits your timeline and budget — no fluff, no obligations.